Review Response

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With Voice SEOPRO and Review Response, you can respond to reviews left by your consumers. This feature is currently supported for Facebook, Google My Business, and first party reviews. For locations in Germany, review response is also supported on GoLocal and MeinungsMeister.

The entire suite of Review tools is available as part of the Ultimate plan only. However, the Review Response add-on is available for our Starter and Professional plans. If you are interested in adding Review Response to your current plan, please click Change My Plan and request the add-on.

To respond to a review:

  1. Click Review Insights in the main navigation.
  2. Click on the Response sub-tab.
  3. Click on the Respond button next to the desired review. A dialog box appears.
    • Note: When you click Respond for a TripAdvisor review, you will be directed to the review response entry window for the specific review on TripAdvisor.
  4. Create your response using the following response options:
    • Enter your response in the text box.
    • Respond with Intelligent Review Response.
      1. Click on the drop-down button for each review response component and select your preferred option.
    • Respond with a Review Response Template.
      1. Click on the plus sign icon and click on the desired text asset, then click Add.
  5. Click on the Respond or Comment button to publish your response on the site where the review was submitted.

To sort reviews using an Advanced Filter, click on the Advanced Filter button on the upper-right corner of the reviews table.

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